LEGAL NOTICE

TERMS AND CONDITIONS:

1. Lessons

Lessons are delivered online via TEAMS
Each lesson lasts 60 minutes unless otherwise arranged.
Homework support is available as an optional add‑on

2. Payments

Payment is required in advance to secure each lesson.
Payments may be made via bank transfer.

3. Cancellations & Rescheduling

More than 24 hours’ notice: full refund or free reschedule.
Less than 24 hours’ notice: 50% fee charged.
No‑shows: full fee charged.
Exceptions may be made for emergencies.

4. Lateness

If a student is late, the lesson will still end at the scheduled time.
If Nathalie is late, the full lesson time will be honoured.

5. Safeguarding

A responsible adult must be present in the home during lessons for students under 18.
Lessons may not be recorded without mutual written consent.
Nathalie's DBS certificate is available for viewing upon request.

6. Behaviour

Respectful behaviour is expected at all times.
Nathalie reserves the right to discontinue lessons if behaviour is inappropriate.

7. Materials

All teaching materials provided by Nathalie are for personal educational use only.

8. Data Protection

Personal data is handled in accordance with GDPR (see Privacy Policy).

9. Liability

Nathalie is not liable for technical issues on the student’s side.
Professional Indemnity and Public Liability insurance are held.

10. GDPR‑Compliant Privacy Policy

Privacy Policy – Step‑by‑Step French Tutoring by Nathalie

a. Information Collected

Student name, parent/guardian name (if applicable)
Parent's email address and phone number (not the student's)
Lesson notes and progress records
Payment information (not stored directly)

b. How Data Is Used

To deliver tutoring services
To communicate about lessons
To track progress and tailor teaching
For invoicing and accounting

c. Data Storage

Stored securely on password‑protected devices.
Only Nathalie has access to student data.

d. Sharing Data

Data is never shared with third parties unless required by law.

e. Data Retention

Records are kept for up to 6 years for tax purposes.
Lesson notes may be kept for up to 2 years.

f. Your Rights

Access, correct, or request deletion of your data at any time.

g. Contact

For data requests, contact Nathalie directly.